Cash Collection

Use role-playing to better your credit collection procedure. Try these roles: the manager is a friend, they never got the bill, their spouse handles all bills, they'll pay when they get paid, they're out of work, they'll pay next month, they weren't satisfied with the service, etc.

Regularly update your debtors. Develop a system for recording all your telephone conversations and written communications: this will be worth your time.  If you have many account customers, develop or purchase a purpose built database application.