Distribution

Measure quality and professionalism of service delivery. The more you measure it the better it gets, it's a simple step.

Confirm details before service or product delivery. Having to re-do an order, or re-send it has got to be the fastest way to send yourself broke.

Deliver your service with systematic consistency. If there's a way to make great service happen time after time, then make sure people are using it.

Follow up and measure quality and time of delivery. Your customers love on time, quality delivery, so make sure they're getting it.

Use a 'just in time' stock delivery system. A system for making sure you not only get the stock but get it just before it's needed.

Management system for freight, couriers and vehicles. Getting it there the first time, on time, saves everyone a lot of time and money.

Complete regular stock takes. Make sure you know what you've got and be sure to use that information wisely.

Re-organise stock according to highest turnover. Make it easy on yourself, everything that sells a lot should be easy to get to.

Outsource logistics and warehousing support. Specialist companies are often much better than you are at warehousing and distribution.

Roster staff for service delivery. Know your busy times and get your team in accordingly.