Training

Set the company vision and write your mission statement. Get your team involved in where you're going and give them something to take ownership of.

Use the telephone: email is quick, but speaking is both personal and can be easier. Get into the habit of speaking with regular clients. Your familiarity with them will add value to your relationship and business.

Set company and individual team member goals. Give people direction, focus and a sense of achievement.

Hold regular team meetings. Communication is imperative if you're going to have a high performance team.

Build career planning within the company. Make sure people can see where they're going, and how they can grow within the company.

Complete team skill based training sessions. If you're more confident about their work they'll achieve a whole lot more on their own.

Develop your company's rules of the game. How should people act in your business, what are your standards, and how does everything work? Write it down for your team.