Why Choose Us

1. Results – we are goal oriented.  The process is simply the means to achieving a goal.  So it’s not what you get, but what it gives you, that determines the value of assistance.  That’s why we offer a 100% money back guarantee.
2. Stable – we’ve been in many businesses for ourselves since Jan 1993 and have an extensive track record, with even bigger plans for the future.  We’re here to support you over the long-term.
3. Strategic – doing the right things is more important than doing things right, though both make a tidy combination.
4. Diversity – fixing only one problem does not fix a business.  A business is a complex system of interrelated aspects that must be addressed holistically or what appears to fix one thing may cause more damage elsewhere.  You need a multi-disciplinary approach to solutions, and therefore a multi-disciplined team to diagnose and provide them.
5. Focus – knowing what drives business success, and what to do to each driver to multiply improvement effects.
6. Method – we do not give people what they want, but what they need.  Learning must be demonstrated by skills, not just understanding.  This requires the application of proven adult learning techniques such as ‘spaced repetition’ in order for ideas to be translated into changed practices and improved outcomes.
7. Holistic – we consider the complicated interactions of every proposed intervention to ensure that too much of good thing does not create other (sometimes bigger) problems.
8. Perspective – our broad and extensive experience means we can tell the difference between ‘normal’ problems and ‘abnormal’ problems and tackle them accordingly.  Every growing business will have problems; it’s important to know which ones to address most importantly and how, so that things don’t escalate out of control.
9. Impartial – one size solution does not fit all situations.  Edensilk accesses materials from many sources based on what is best for your intended outcomes.  Our recommendations are driven by your needs, not our own products.
10. Scale – we are not a one-person back-yard operation.  We have backup procedures and personnel with high levels of organisation; while retaining the personal touch.
11. Specialists – we are a team of experts.  You will not be serviced by one person who is master of none.
12. Coordination – we all share diaries, client records, communication histories, and notes so that the action of every consultant who deals with you is coordinated with the actions of the others.  This way you don’t have to keep multiple external consultants on the same page.
13. Flexibility – whether you need particular expertise or advice for an hour, a month or a year, Edensilk has people available who can see your needs in context and advise you accordingly.
14. Onsite – face-to-face communication is far more effective than remote.
15. Empowering – we aim to make ourselves redundant by imparting all of our expertise to you and your own team and your systems so that you are not dependent on us.
16. Reputation – the best kind of certainty occurs when you know that intended outcomes have been achieved for others.  We may not be able to tell you up-front exactly what you will have to do and spend; but you will know all along the way that every bit of your investment is making a positive measurable difference, or your money back.
17. Value – it’s not the price you pay, but the return it yields, that should guide every investment decision you make; including your investment in assistance.
18. Difference – without it you’re not in business.  We are different, and you need to be different.
19. Tailored – everything we do is tailored to the needs and aspirations of each client.  You can’t be different if all we offer is the same as we offer to the next person.
20. People – you must achieve results through people, and we do the same.  Every one of our people is extraordinary is one way or several.  If you want what we can do for your business, then you can only get it from us because our people are the difference we make.

The overriding difference we offer is one of commitment to serving the client and letting the financial outcomes for Edensilk flow naturally from that.

In contrast, most businesses design an income stream for themselves based around pushing their product or service on as many clients as they can in the mutual belief that the product/service will make a significant difference.  If not, then the ‘buyer beware’.

We prefer the practice of ‘customer care’ with responsibility, designing and improving genuine solutions as we go in the light of changed information and circumstances.

While the products and the service delivery are important; making sure the right products are delivered in the right way must be informed by client knowledge.  That degree of ‘intimacy’ is what continues to set us apart from our supposed competitors.

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