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Caliper Tools for hiring and developing a peak performance teamWhen you are striving to achieve your goals, the importance of having the right people in the right positions cannot be over-estimated.As the Western Australian office of Caliper Corporation, Edensilk brings the worlds best personality profiling and staff development instruments to the local market in the four critical and inter-related areas of Hiring, Employee Development, Team Building, and Organisational Development. 1. Hiring
When it comes to hiring, we can help you with everything from evaluating your most promising applicants to redesigning your current selection system. We start out by getting to know you and your firm, including:
With that background, we are able to offer advice and tactics tailored to improve your unique situation. We can help you address questions such as:
For many of our clients we first identify the qualities that distinguish their top performers. By comparing a representative sample of their top and marginal performers, we are able to develop an ideal profile. This serves as a hiring guide for identifying candidates with the qualities needed to succeed. Through the insights gleaned from the 'Caliper Profile' - our assessment instrument for measuring an individual's characteristics, potential and motivation - our consultants are able to provide you with a clear, objective perspective of an applicant's strengths and possible limitations. The effectiveness of our advice stems from:
Whether you are hiring for one important position, or undergoing a large-scale recruitment effort, we can help you determine who has what it takes to succeed. Our selection solutions are tailored to your situation, providing the roadmap you need, when you need it. Depending on your needs, we can develop targeted interview questions for each of your key positions, to help you delve below surface impressions. In addition, we conduct customised hiring workshops, which can enhance the interview techniques and selection skills of your managers. We can help you develop a template for hiring in the future, based on your unique business objectives and goals; as well as identify the requirements for success in a new position; and determine the attributes to look for in a potential top performer. The following sections elaborate on the means by which Edensilk can assist you. Caliper Profile - View a Sample Report We've built our company's reputation on the Caliper Profile - a scientific instrument for personality assessment that has been validated by more than four decades of research. Caliper's in-depth personality assessment instruments provide our consultants with the insights they need to advise you on:
The Caliper Profile, which can be taken online or in a paper and pencil format, enables our consultants to provide clear, objective information on an individual's strengths, limitations and motivations, along with solid suggestions for improving performance. Since it was first developed, the Profile has undergone continuous refinement, and ranks today as one of the most advanced tools for matching personality to job performance. Ideal Profile of Top Performers How can you hire more people like your top performers? First and foremost, you have to know the qualities that distinguish your most successful employees. We are able to pinpoint the qualities shared by people currently succeeding by conducting a benchmark study - comparing the personality characteristics of a representative sample of your top and marginal performers, along with data regarding tenure and productivity. This enables us to develop an ideal profile of your top performers, which becomes a guide for hiring people who share those same qualities. As a result, you will be able to see how promising candidates measure up to your top performers and identify those who have the potential to succeed. Interview Guides - View a Sample Report Based on the results of the Caliper Profile, our consultants will provide interview questions that help you explore those areas that might cause concern. For instance, if the Profile shows that someone might be too impulsive and not very open to others' ideas, the Interview Guide will direct you to ask questions like "Tell me about a challenge you have faced and what options you considered as possible solutions. What were the key factors that contributed toward making your final decision?" The answers to these questions can either confirm your concerns or provide you with insights into how the individual has learned to work around possible shortcomings. Job Analysis and Competency Modelling Without an accurate, up-to-date analysis of your key jobs, it is impossible to hire effectively. Our in-depth job analysis provides you with a clear understanding of the responsibilities of a particular position, outlines reporting relationships, and establishes clear standards of performance. We will also clarify the knowledge, skills, and personality qualities that an ideal candidate needs to possess. With our job analysis, you will be in a far better position to recruit, interview, train, supervise, evaluate and manage your employees. Applicant Screening We offer a variety of assessments to help you determine if a candidate is worth a second look. Our quick online assessments will help you eliminate candidates who do not have the qualities needed to succeed in sales or service positions. The 'First Step for Service' is a screening instrument expressly designed to tell you whether candidates have the empathy, desire to please, and conscientiousness needed to succeed in customer service and similar support positions. The 'First Step for Sales' is for use in screening for new business and transactional selling roles. After narrowing your field of promising candidates, the 'Next Step' will provide you with the insights you need to make a final hiring decision. View a First Step Sample Report for Service Roles View a First Step Sample Report for Sales Roles Hiring Workshop In this hands-on, comprehensive workshop, our consultants will bring clarity and consistency to your hiring process. We will help you better understand the positions you are seeking to fill and determine the qualities needed for success in your company. You will learn techniques for attracting quality applicants, and gain insights into structuring an initial interview, probing into areas of concern during a follow-up interview, and ultimately, weighing your decision in an objective manner so that you hire the best possible candidates. These workshops can be customised to fit your firm's specific needs. Certification Programme At Edensilk we have always felt an educated client will be the one most satisfied with our service. As such, we have developed a programme in conjunction with Caliper to provide clients with a greater understanding of Caliper instruments, assessments and services. Participants will gain insights into individual and group dynamics; learn how to align key job requirements with competencies and personality traits; determine whether the chemistry is right between a candidate and the manager; and ultimately, become more effective at identifying which applicants or current employees have the potential to succeed in your company. 2. Employee Development
The first part of being an effective manager is knowing your own strengths and limitations. The second part is knowing what motivates your employees, so you can help them reach their full potential. This takes enormous insight. Some individuals need recognition. Others insist on control. Some require direction. Others strive to make things happen. Some want to be part of a group effort. Others look for challenges and opportunities to grow. Some want stability. Others are willing to take chances. Some are driven by competition. Others derive a sense of satisfaction from coming through for others. Our approach clarifies what drives you and each of your employees. With this knowledge, your coaching ability will become more effective. You'll draw upon each individual's untapped abilities. You'll ensure they feel valued. And you'll keep your best performers growing with your company. Through integrating the measurement of potential and current behaviour, we can create a customised, in-depth developmental plan for each of your employees. Essentially, we can help you set clear expectations, while drawing upon their motivations. As a result, key players are engaged, feeling they are contributing in meaningful ways to their own professional development and the company's growth. When you can pinpoint abilities, motivations and growth opportunities, you will get the results you need - maximising opportunities for each individual to contribute to the organisation. In this way, your employees will feel valued, motivated and invested in the goals of the company - so they view the company's future as their own. Caliper 360 Service This online assessment combines an individual's self-image with feedback from peers, staff and supervisors. These perceptions are then augmented with objective information from the Caliper Profile so the individual has a clear understanding of what co-workers, subordinates, and supervisors think of his or her performance. With this information, and specific suggestions for implementing change, the employee can more effectively play to his or her strengths, address areas of concern, and become a more productive team member. Performance Management To reach anticipated targets, you must be able to tie the performance and motivation of individuals to your overall strategic objectives. Essential to our approach is delivering an objective, consistent and effective system for measuring and monitoring performance. We integrate an understanding of individual motivations with clear expectations and open lines of communication, so that everyone knows what is expected of them, that they are being evaluated fairly and in the context of your organisation's goals, and that results are on track. Coaching Sessions These provide an in-depth comparison of Caliper Profile results and actual job performance, so our consultants can provide specific recommendations for improvement. Our coaching sessions could be ideal for you or someone on your staff. We focus on key areas where you would like to see improvement. Then, based on individual tendencies, strengths and limitations, we can provide specific advice in a consultative manner, leading to an action plan with definable goals. Then, we can work with you as closely as you like to make sure you are continuing to see results. Individual Development Guide - View a Sample Report Based on insights from the Caliper Profile, this report is written as a guide to help individuals fully develop their performance potential. Practical developmental suggestions are provided to help employees better understand their key motivations, build on their strengths, and learn how to make behavioural changes that can help them work more effectively with others. Training Programmes Our structured, customised programs improve performance by targeting each participant's specific areas for improvement. Before individuals even attend one of our workshops, we assess their personality strengths and current skill levels. Then our consultants work with each participant to create an individual developmental program. In this way, our training becomes very focused - truly geared to the needs of each participant. And the results are measurable. With an in-depth understanding of each participant's potential, objective before-and-after assessments of performance, and focused one-on-one coaching, we are introducing an approach to training that can make a real difference. 3. Team Building
Building peak performance teams enables businesses to exceed expectations. The combined Edensilk and Caliper consulting team has a vast amount of experience in working with organisations across all industries, and in sport at the International and Olympic level. Caliper's unique approach to identifying the optimal structure for groups to work effectively together helps you create the framework for peak performance. By utilising data from the Caliper assessment process, we can help you to identify the key strengths of each team member, define the pathway to optimise their talents, and identify strategies to increase team performance. We can provide you with direct comparison graphs of two or more individuals, provide a 'whole team group analysis', and help you to develop a profile of the ideal new team member. The Caliper approach to team building, whether in a corporation or sporting team, helps you to build a culture of teamwork and commitment to shared goals that creates an unstoppable winning force. Caliper 360 Service For individuals who are open to improving, combining their self-image with objective feedback from peers, staff and supervisors can be an insightful starting place. When these perceptions are combined with objective information from the Caliper Profile, our in-depth personality assessment, individuals can gain a true understanding of how they come across to others. Our consultants are then able to share insights with individuals to help them play to their strengths and address areas of concern, so they can become even more successful - as an individual and as a team member. Individual Development Guide - View a Sample Report This report is written with specific suggestions for helping an individual develop his or her performance potential. Practical developmental suggestions are provided to help an individual better understand his or her key motivations, build on strengths and learn how to make behavioural changes that can help them work more effectively with others. 4. Organisational Development
Are you spending more time dealing with problems than exploring opportunities? Is there too much conflict in your organisation? Is your current structure no longer contributing to your progress? Often we have found that what has gotten us where we are cannot take us where we want to go. It is not unusual for the methods and procedures that once proved successful to actually become hindrances as markets expand, products mature and companies change. Whatever your corporate challenges, the starting point is to get a clear, objective view of your organisation's strengths and limitations. Sound management decisions can only be made when you are certain that your viewpoint is correct. We can add that certainty. Essential to our approach is delivering an objective and consistent system for measuring potential and monitoring performance. Our approach encourages open lines of communication, whereby everyone knows what is expected of them, that they are being evaluated fairly and that their efforts contribute to your organisation's goals. With this system in place, management is able to ensure that results are on track. The attainment of a company's strategic objectives requires a clearly understood vision, a firm commitment from top management, the right people in key positions, and a program to measure and reward employees based on their accomplishments. All of these factors need to work together for a company to achieve maximum success. Ultimately, we can help fine-tune your systems and methodologies or help develop a new model to make sure your goals, your people, and your support mechanisms are all pointing in the same direction. Our straightforward, nuts-and-bolts approach is tailored to your unique needs by our accomplished consultants who can offer practical solutions that will improve the dynamics and enhance the productivity of your organisation. Caliper Profile - see above or view Sample Report The one thing that cannot be copied by your competitors is the people who make up the workforce. The Caliper Profile allows you to fully understand who can work best in key positions, providing you with the information you need to meet your goals. Our in-depth personality assessment provides our consultants with the insights you need to take the guesswork out of promoting, make sure people are in the right position, alleviate conflict, and plan for the future. Performance Management The attainment of a company's strategic objectives requires a clearly understood vision, a firm commitment from top management, the right people in key positions, and a way to measure and reward employees based on accomplishment. All of these factors need to be aligned for a company to achieve maximise success. We can design a new Performance Management System or fine tune an existing model to make sure that your goals, your people, and your support systems are all pointing in the same direction. Essential to our approach is delivering an objective, consistent and effective system for defining positions, determining expected results, and monitoring performance. We integrate an understanding of individual motivations, then help open lines of communication so everyone knows what is expected of them, that they are being evaluated fairly in the context of your organisation's goals, and that results are on track. We have learned that an effective performance management system provides everyone with a clear understanding of the company's goals, knowing what they have to do to succeed, and realising how they fit into the overall picture of making the company successful. Attitude Surveys This objective gauge of key issues - such as communications, compensation, and management effectiveness - gives us a true reading on whether your firm's plans and actions are having the desired effect. Caliper survey tools provide you with unfiltered information, so that you can overcome possible roadblocks and accomplish your goals. For some of our clients, we utilise survey tools as a single intervention to gain an understanding of what changes might be needed to move the company forward. We also have clients who annually have us survey their employees, taking the organisation's pulse, to look at trends and address any areas of concern before they become real problems. Customised Consulting Our consulting services are designed to help you take an individual and a team to a higher level of performance. Our straightforward, nuts-and-bolts approach is tailored to your unique needs by accomplished consultants who bring workable solutions to your individual and organisational concerns. Our premise has always been that consulting is only valuable when it is very practical, easy to understand, and translates into tangible results. While using the Caliper Tools we can bring over four decades of experience to your situation, we are keenly aware that some projects call for a completely customised approach. In such instances, we can design and deliver a consulting assignment which will efficiently bring about desired results. Who is Caliper Corporation?Caliper was formed in the USA in 1961 after Herb Greenburg PhD the company’s President and CEO undertook a study for a large insurance company to determine if there was any reliable way to assess the sales potential of applicants. After an exhaustive review, it was determined that none of the assessment instruments then existing could predict sales success with any significant degree of accuracy. They were either easily faked, developed for clinical purposes rather than vocational guidance, or simply could not accurately measure ability. Dr Greenberg pondered ... "In an era when we were racing to the moon, why couldn't we predict whether a job candidate could succeed in sales?” Four years of development led to the creation of a comprehensive personality test, which Caliper has since refined and used to assess the potential of nearly two million people in management, sales, customer service, and even professional sports. In 1964 Dr Greenberg's first article appeared in the Harvard Business Review, validating the original version of the test, and identifying the qualities needed to succeed in sales. This article solidified Caliper's reputation within the business and academic communities and helped put the company on the map. Since that time, Caliper has gone on to consult with over 25,000 companies and assess nearly two million applicants and employees. The company now employs more than 250 professionals in 12 offices around the world. Find out more at www.calipercorp.com or www.caliper.com.au If you'd like to discuss your hiring and staff development needs more specifically, please contact us on 08 9271 7661.
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