Anti Spam Policy
Screening
Edensilk screens unusual activity within the Edensilk Campaigner system. Screening
includes monitoring excessive usage which may include the following instances: the
uploading of databases over 10,000 at a time, accounts that at any one time hold
more than 20,000 email addresses, multiple credit card refusals, email campaign
information (email address used, specific words used in the subject or content)
and IP address of the account holder. In each instance the account may be investigated
for illegitimate activity and where applicable appropriate action taken.
Privacy
A recipient of a Edensilk Campaigner email will only be able to see their
name and email address. No other information is provided regardless of the number
of emails sent. Edensilk also takes your privacy very seriously. Read our Privacy Policy.
Education
Edensilk and its partners provide educational seminars, email tutorials and
online archives that include best practice for email marketing. To register your
interest in any of these programs, please complete the Enquiries form.
Complaint Handling
Edensilk has been recognised for its outstanding customer service including being
direct about how we interact with you and the community.
As part of this service we provide you with a means to report spam complaints for
further investigation. On receiving a complaint we abide by the following procedure:
- We will preserve the content of any complaint you send us if we believe
we have the legal requirement to do so.
- The complaint is investigated to validate its origin, content and
scope.
- Where the compliant is validated, appropriate action will be taken
inline with our policies and procedures and the Spam Act 2003.
- Where the complaint involves an account holder using our service,
and the account holder is known, the account holder is notified that they have received
a complaint from a subscriber.
- If the subscriber is known, Edensilk will request the account holder
to investigate the complaint inline with the Spam Act 2003.
- If the complaint is validated, the account holder will be flagged
as having a complaint against it and the details of that complaint recorded where
we believe we have the legal requirement to do so.
- Legal action may also be initiated in accordance with our Terms and
Conditions of Use.
- Where the complaint has uncovered a breakdown in policy, procedure
or expectations by you, Edensilk will audit and, where necessary, amend any policy,
procedure or customer interaction.
- You may receive a follow-up email to inform you of any action that
may have been taken.
Edensilk acts in accordance with the National Privacy Principles and encourages all
customers to understand their local legislation and that of where their subscribers
are located.
Edensilk encourages persons who believe they have been sent spam, by an account holder
using Edensilk Campaigner, to contact the sender, where known, and / or report your complaint directly to us.
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